1. Return Window

You have 30 days from the date you received your item to request a return. Requests made after this window will not be eligible for a refund or exchange.

2. Eligibility & Item Condition

To be eligible for a return, your item must meet the following criteria:

• The item must be unused, unworn, and unwashed.
• It must be in the original packaging with all original tags attached.
• You must provide a proof of purchase (e.g., your order number or receipt).

3. Non-Returnable Items & Exceptions

Certain items cannot be returned due to hygiene, safety, or customisation reasons. These include:

• Custom-made or personalised items.
• Items marked as Final Sale or purchased during a clearance event.

4. How to Initiate a Return

To start a return, please choose one of the following methods: [1]

1. Email: Contact our support team at [Insert Support Email Address] with your order number and the reason for the return. [1, 2, 3]

Please do not send items back to us without first initiating a formal return request.

5. Return Shipping Costs

• Faulty or Damaged Items: If your item arrived damaged or defective, we will cover all return shipping costs. Please contact us immediately with photo evidence.
• Change of Mind: For standard returns, the customer is responsible for return shipping costs

6. Refunds and Processing

Once we receive and inspect your returned item, we will send you an email notifying you of the approval or rejection of your refund.

If approved, your refund will be processed and automatically applied to your original method of payment. Please allow 5-10 business days for the funds to clear in your account, depending on your card issuer’s policies.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted:

• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.